- ‘Citizens Gate’ an intuitive-based technology innovation is designed to manage relationship between the citizens and government.
The Lagos State Government on
Thursday launched a mobile app to facilitate interaction and provision of
services between government and the citizens from the comfort of their homes
and offices without necessarily paying a visit to government establishments
where such services are being provided.
The mobile app, otherwise known as
Citizens Gate under the Citizens Relations Management (CRM) initiative, is the
first of its kind in Nigeria, and would avail residents of the State the
opportunity to make enquiry and suggestions on government services and getting
faster responses.
Addressing a joint press briefing at the
Bagauda Kaltho Press Centre in Alausa, the State’s Commissioner for Science and
Technology, Mr. Olufemi Odubiyi, said the launch of the web platform was
another initiative of the Governor Akinwunmi Ambode-led administration aimed at
bringing government closer to the people.
Odubiyi, who addressed the briefing
alongside the Commissioner for Information and Strategy, Mr. Steve Ayorinde and
the Director General of Lagos State Office of Transformation, Creativity and
Innovation, Mr. Toba Otusanya, described the Citizens Gate as an intuitive-based
technology innovation designed to manage relationship between the citizens and
government.
He said: “The Citizens Gate is an
integrated web and mobile-based platform through which Lagos State’s citizens
can lodge feedback to the State Government on various services provided,
receive quick responses on services as well as interact with government
officials via web and mobile phone.
“The platform is designed to promote
communication and connectivity between citizens and government while it will
also enable citizens to inform the government on problems and issues occurring
in their areas, communities and beyond.”
The Commissioner added that the platform
would also afford citizens the opportunity to enquire about government services
while also providing an avenue to make suggestions on government services for
better confidence and trust in the present administration led by Governor
Ambode.
According to Odubiyi, the platform can
be accessed via citizensgate.lagosstate.gov.ng and
a downloadable mobile app from Google play store and Apple store both on
Android and iOS, while the platform would enable government to acknowledge
problems and issues which would be investigated, worked on and resolved efficiently
and timely.
He said apart from the fact that the
development would improve the State budget thus making planning a lot easier
and preventing waste and encouraging savings that will aid in provision of more
services and development, the platform would further help government to
determine which programme of the State is working and whether to replace or
improve on any programme for efficient and effective service delivery to the
people.
In his remarks, Otusanya said the
platform has been designed initially to accommodate 22 MDAs of government and
same will be scaled up to cover all MDAs in the near future.
He said government officials have been
trained to be in charge of the platform in all the initial MDAs, while citizens
with no access to internet can call the Command Centre on 767 and a ticket will
be issued instantly on their behalf.
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